On Thursday I attended a CORS bitch session organised by the Arts faculty administration. Apparently the Arts Club had heard about the online petition and had notified the faculty administration, which then organised the session. So despite nary a word coming from its collective lips in public, it was working behind the scenes. Be that as it may, there wasn't (and still hasn't been) any word from the other faculties or indeed the University Administration in general about the CORS cockup, so even if they are working behind the scenes to solve the issue, students (NUS's customers, after all) are not being placated and are just becoming ever more disenchanted and apathetic.

The email about the bitch session had gone out to 5,000 Arts students, but only 5 normal students turned up (with 2 representatives from NUSSU and 1 from the Arts Club]: a miserable response rate, which I theorised was due to several factors:

- The bitch session being held at 10am, some people had classes.
- Those who didn't have classes didn't feel like waking up earlier to come to school for it. It would've been better to hold it in the afternoon or evening, since people would rather stay back in school than come to school earlier.
- Those for whom Thursday was a free day didn't care to sacrifice it to come back, not being as bo liao as me.
- The vast majority didn't care, module and tutorial allocation being over already. Either that or they thought that "No one cases (sic). It's just a cover up session offering lame excuses." or "u have too much time man, most pple dont give 2 hoots abt it"

The minutes of the session are supposed to be emailed to all Arts students, but some excerpts follow, with personal comments.

- NUS already rents many more servers during the CORS period. So in a sense it's already outsourced. However there's a minimum duration you can rent them for, and renting servers costs money. After a certain point you get diminishing returns, and spending more money on servers isn't feasible, unless school fees go up. Again.
NTU has a 'fastest fingers first' system, which invariably requires a lot of servers. Yet, they seem to be able to cope, at least hardware/bandwith-wise. I still believe outsourcing bidding to eBay/Yahoo Auctions is a good idea because, if nothing else, they have more servers worldwide to act as buffers in case of high traffic.

- The first method of allocating modules NUS had was going to the lecturers personally to get them to sign on your forms. Consequently, people camped in school overnight. The next system tried was balloting, but what would happen was that people balloted for modules which were hard to get, rather than those they wanted to do. They would reason that they'd be able to ballot for the unpopular modules later, and would surely be able to get them. Some people would get 8 modules, and some 3 (or 1, or none), and have to run all over the school in the process too. The whole system also suffered from a lack of transparency.
Personally, I feel that CORS is preferable. Human nature is perverse, and humans are irrational. People don't like bidding for what they perceive as their birthright or due as customers; they rather queue for NDP tickets than bid for them, for example. I've no information on how much students bitched about the previous two systems, though. Perhaps their perceived democratic and/or fair natures satisfied students. Or perhaps the Internet lubricates information flow and makes complaints more likely to be heard.

In any case it seems other universities manage to allocate modules in a way more acceptable to students than NUS can. Cornell allocates modules first by seniority then on a first-come-first-serve basis. Perhaps they have smaller class sizes and a better faculty:student ratio, so they can afford to be more flexible in increasing the enrollment of popular modules. Furthermore, students don't mind the seniority factor because they know that one day it will be their turn to be favoured for modules.

- CORS usually only functions during office hours because of the hours technicians keep. However, in future it is plannned that CORS will keep longer hours in future, even if it at the expense of the technicians.
If you want to go high-tech, you must go all the way, so. Maybe for their work they can get more vacation days.

- I suggested that a University-wide module preference exercise be conducted so resources can be better allocated; right now only Arts conducts it, and only for Arts modules in Semester 2, and core major modules in Semester 1. Right now less than 50% of Arts students participate in the exercise, but the faculty cannot reward participation or punish non-participation with bidding points (as with the current Module Feedback exercise). However, apparently the timetable for Semester 1 cannot come out so early, and other faculties don't want to or cannot carry out such an exercise, so implementing this project on a University-wide basis is unfeasible, especially since Arts was the one mooting CORS in the first place (due to its wide number and variety of modules and flexible curriculum structure).

- There is a limit to how big class sizes of popular classes can be so teaching quality is not compromised. Fire safety regulations and a limited number of class/exam venues also limit class sizes.
A variety of modules also has to be offered: we can't only have a small handful of large, popular modules. Psychology is actively recruiting to solve their staff shortage. Apparently Economics used to have the same problem, but now we have recruited much foreign talent.

- I suggested an ERP-like tax on late bidders, graduated according to how late they were. eg Those who bid in the last 10 minutes pay a 100 point premium, those who bid in the last 30 minutes pay a 50 point premium and those who bid in the last hour pay a 25 point premium. This will enable us to do away with the ridiculous close (sic) bidding, which is in the first place antithetical to the supposed aims of CORS - unless it's supposed to train us in the finer arts of gambling.

- The purpose of having many rounds of bidding is to protect first major students then faculty students. Yet sometimes you can get a module for less in later rounds. I suggested having a rebate - if a module goes for less in future rounds you get refunded the difference, but was told that by that time the student would have gotten other modules and the points would just roll over to the next semester, and he'd be able to mow other people down. The solution, I was told, was better planning of module quotas by departments.
It still smacks too much of central planning to me. I still suspect that the market could do a better job, if only it was liberated. Oh well. Possible ISM/Thesis: The Economics of CORS.

- The reason for the downtime during tutorial bidding was that since some Science/Engineering tutorials had places allocated on a first-come-first-served basis, the word got around to the Freshmen that all tutorials were allocated so, ergo the downtime.
I was unable to login at 9+, 11+ and 1+, and it was still a little slow at 7+. I find it difficult to believe that everyone was bashing at their keyboards for more than 4 hours. Besides which, CORS has been around for since the 2003/2004 academic year. Surely such a serious issue should have been foreseen and anticipated after so long. And apparently 2 years ago CORS was quite stable.

- It was suggested that a real time system on another server showing minimum bid points be set up, like a stock market counter. People would be able to view bids without logging in.

- SMU's system of closed bidding where you pay what you bid was brought up.
Paying what you bid is a VERY scary prospect.

- One aim of CORS is to have as many modules go for 1 point as possible.

- Staggering tutorial registration times throughout the day was considered, but that would be a pain for and disadvantage those having lessons.

- There is room for flexibility: when students appeal, priority is given to help graduating students graduate in time, then major students and so on.

There was also talk of better avenues for communicating with students. Apparently some people (mostly freshmen) don't know they have NUS email accounts. So SMS/corporate blogging/an IVLE 'Arts' module were suggested.

All in all, it's good that the Arts faculty, at least, is reaching out to students. However, ultimately it remains to be seen what will be done about the issue. At the very least, an apology would be the least they could do; blithely blaming students for the system's faults without acknowledging failures in planning is unhelpful at best. It also remains to be seen if the University in general will display similar enthusiasm in engaging with its future alumni (and presumed support base).

(Captain Intrepid has written an excellent summary of CORS and its advantages and disadvantages, though I disagree with his endorsement of close (sic) bidding.)